SLA and non-SLA Rates

Version: 01.Sep.2024

We have different service models. Normally we sign service level agreement (SLA) with contracted customers, to guarantee the reaction time and available time for customers. But we have also non-SLA customers, then we will follow the price table below to charge them according to ticket/work-report. Work-report is required to be signed by customers to confirm the service hour.

*following price doesn’t include VAT. 6% VAT for service will be appended by invoicing.

Description Unit Price
Maintenance hour rate for Network/Server (cloud)/Telephone System/Software Development ¥400.00
Maintenance man day rate for for Network/Server (cloud)/Telephone System/Software Development ¥2,000.00
Maintenance hour rate for Client (PC/Printer/Phone Setup/Information) ¥250.00
Maintenance man day rate for Client (PC/Printer/Phone Setup/Information) ¥1,500.00
Man day rate for Cyber-Security (Emergancy Reaction) ¥6000.00
Man day rate for Cabling ¥600.00
Travel cost: Price/KM for whole round-trip. ¥4.50
  • Time calculation starts from we arrive to working on the issue. I.e. Time driving to the site will not be included.
  • If the problem cannot be solved right away due to necessary perquisition like permission from headquarter or hardware replacement, the time for troubleshooting or information providing will also be invoiced.
  • Weekend: 2 x normal rate (travel cost not doubled)
  • National Holiday: 3 x normal rate (travel cost not tripled)