
“As part of DELine’s Shanghai IT Services and Solutions in China, I have resolved over 1000 support tickets, ensuring reliable IT support for our clients.”
Yanyan Xu
NOC engineer
Easy, Professional and Efficient
Looking for expert China IT services and solutions? DELine specializes in tailored IT outsourcing solutions designed to reduce HR costs and clarify responsibilities. By allowing your business to focus on core areas, we provide comprehensive IT support, including managed IT services, helpdesk support, and technical expertise, to ensure seamless growth. Don’t let IT challenges hold you back—outsource with DELine for professional support and expertise essential for success. Discover why IT outsourcing is the perfect fit for businesses across China Shanghai!
IT Services and Solutions: How We Manage IT Helpdesk
The IT landscape in China has become increasingly complex. What once involved only basic PCs, printers, and networks now requires advanced IT solutions, including Thin-Client, VDI, virtual machines, HCI, and VoIP. As a result, the demand for heightened security and robust IT services is more pressing than ever. DELine offers China Shanghai IT services and solutions designed to support businesses in navigating these complexities with comprehensive security and IT support.Our managed IT services and helpdesk solutions ensure that companies have the resources they need to maintain stability and growth.
7 x 24 Monitoring for IT Systems in Shanghai
Through our IT services, DELine uses the PRTG platform to monitor diverse devices like SNMP, WMI, and IoT, delivering proactive and secure IT solutions.
SLA-tailored Service for Shanghai
With a detailed SLA, we provide 1st level support to cover clients' needs or 2nd level support for core infrastructure to meet our customer's requirements.
Multi-Language Support
We provide support in Chinese, English, and even German, which should be no problem for some of our colleagues.
China Shanghai IT Services and Solutions: Why Choose DELine?
In today’s fast-evolving IT landscape, technology complexity has outpaced what any one person can handle alone. At DELine, our IT Services and Solutions bring together a collaborative team of experts, each specializing in different areas of IT. This teamwork approach ensures that our clients receive the full spectrum of IT support and expertise needed to thrive. With DELine, businesses in China Shanghai and Taicang gain reliable, effective IT solutions through a partnership that prioritizes skill-sharing, growth, and success.
Customer stories and feedback

Laurel Miller
Network Administrator
Excellent technical support, especially for complex issues that we are incapable of handling.

Brandy Wang
IT Manager
Their proactive monitoring has nearly eliminated downtime.
Powerful IT Support Tools
Through our China IT Services and Solutions, DELine provides powerful IT tools in Shanghai to optimize business operations. These tools enhance event management, customer service, and IT support, including helpdesk solutions, to boost system availability and efficiency.

IT Ticket System
The ticket system helps to track user requests and upgrade events based on SLAs to ensure that there is someone resolving the issue.

Cyber Security SIEM
SIEM system helps clients with a high sensitivity to network security to detect hidden dangers in the network in real-time.

IT Network Monitor System
PRTG monitoring helps to detect alarms and performance issues in real-time in a network, identifying network and system bottlenecks to aid in troubleshooting analysis.
Interested in learning more about our China Shanghai & Taicang IT Services and Solutions for IT helpdesk outsourcing?
You can make an appointment with us for an on-site discussion, or we can come to your company for an on-site inspection, to jointly explore your security needs.