“Their GPT AI Chatbot revolutionized our customer service experience.”

Dentist

Dental clinic, name withheld

AI Automation and AI Agent Services

Our AI Automation Agency specializes in transforming business operations through advanced AI solutions. With the help of openAI service from Microsoft Azure, We can get rid of the accessing problem from China to openAI service, focus on enhancing efficiency, reducing costs, and driving innovation with our cutting-edge Chatbot, Workflow Automation, and AI Software Development services. We provide AI Agent to integrate with current workflows.

What can AI help?

AI Automation Agency specializes in streamlining business processes through AI technology. We offer solutions like Chatbots, Workflow Automation, and AI Software Development, designed to enhance efficiency and drive innovation.

Chatbot

Interactive AI-driven chatbots designed to enhance customer engagement and support.

Digital Avatar

Clone the real person to enable fast text-2-video generation and real-person-like AI conversation

AI Agents Workflow Automation

Streamlining and automating routine tasks with interface to SAP/M365 systems with AI agents and MCP protocol.

LLM Finetuning

Finetuning your openAI models as well as open-sourced LLMs like Llama3 with your very own knowledge

AI Software Development

Developing bespoke AI solutions to meet specific business needs, driving innovation and growth.

AI in action

Recent results we built with AI and now use ourselves or have delivered. Internal and customer systems are not public, so short demo videos show how they work: interfaces are illustrations, customer and business data are fictional, and the figures are real totals.

Digital twin · Factory

A digital twin platform for factories

Site plans and CAD drawings become an editable 3D factory: place equipment, draw cable trays and fibre runs, plan camera coverage, let the AI assistant fill blind spots or plan AGV routes, export bills of materials and drawings, and simulate production lines.

Odoo modules · IT service operations

Odoo 19 modules for IT service operations

More than 30 Odoo 19 modules built with AI coding and running in production: email tickets and SLAs, device and coverage records, renewal quotes, delivery projects, payment approvals, AI ticket suggestions and meeting minutes, connected to Microsoft 365, DingTalk and WeCom.

Service platform · Knowledge

Old tickets become a knowledge base you can ask from WeCom

AI turned 988 tickets closed more than two years ago into 240 knowledge articles. Engineers ask in Odoo's AI Search or in WeCom and see devices, tickets and fixes within their own permissions; a thumbs-down with a short comment opens an improvement ticket.

Industry LLM · Customs clearance

Customs LLM: intelligent clearance analysis

For a telecom operator's industrial-internet company, an industry LLM for port trade and customs clearance: customs announcements, ministry orders, penalty rules and HS commodity codes form a private knowledge base; a declaration agent works out each question before it searches and answers, analyses uploaded trade documents and finds sailings in one question, such as “Which ships go to Japan in October?”. Orchestrated in Dify and deployed on a China-made infrastructure stack.

Odoo delivery · Manufacturing

HR and attendance system for a manufacturer

For a manufacturer we moved time-clock exports, shift sheets and VBA timesheets into Odoo 19: employee records, shifts, automatic clock-in import, leave, overtime and trip approvals, daily exceptions, weekly and monthly reports and annual-leave balances. Now in customer acceptance.

Dify workflows · On premises

An on-premises AI assistant and data flows

Dify and a local LLM give a company one AI assistant on its own network: translation, summaries, writing, meeting minutes and company Q&A are routed automatically, Word, PDF, PowerPoint, images and TIFF are read, and documents stay on site. A data flow turns mixed-format sailing schedules into a knowledge base.

AI workflow · Manufacturing lab

Reading dimensions off lab cross-section images

A Dify workflow for a manufacturer's lab reads the required dimensions off cross-section photos of metal joints and calculates their average, turning small vertical labels upright before reading them. On 9 test images, all 45 values were correct.

AI app · Education

Parent group assistant: an AI English tutor

Forward the teacher's messages, screenshots, PDFs and audio: the AI builds the homework list, checks photographed homework, creates word, reading, listening, speaking and writing practice around the child's weak spots and sends parents a weekly report.

AI infrastructure

A private LLM gateway for all our AI tools

Our assistants, coding tools, office bots and knowledge Q&A all reach the models through one private LLM gateway. Older images in long chats become text summaries instead of failing the request, web searches no longer fail halfway, and model resources fail over by priority.

SEO / GEO · Company websites

SEO and GEO for company websites

AI reviews a company website page by page, fills in the service steps, prices and team details customers ask about, fixes outdated or inconsistent content and structures pages so AI search can cite them. Statistics load only after consent, images are compressed and cached, and a matching bilingual company deck is produced.

Latest Demo

Please test the following AI demo to inspire you with what AI solutions may be suitable for you.

September 29, 2025 AI

Cloud-Network Intelligence · Light Summer Salon

Event Highlights 1. “All-in-One” Integrated Design — Minimal and Elegant Yealink’s meeting terminals, designed for lightweight meeting rooms, feature an all-in-one design that eliminates messy cables, complicated remote controls, and peripheral chaos. Ready to use right out of the box, they dramatically reduce deployment and usage thresholds. Equipped with 4K ultra-HD, intelligent framing, voice tracking, […]

December 25, 2024 AI

Navigating the Future: Empowering China’s Enterprises with Microsoft 365 Copilot

On December 20, 2024, DELine Technology and Microsoft joined forces in Taicang, Jiangsu, to host an inspiring event titled “Navigating the Future—Microsoft 365 Copilot Empowering China’s Global Enterprises.” This event highlighted how Microsoft 365 Copilot leverages advanced AI technology to support China’s businesses in their global journey by enhancing operational efficiency and fostering digital transformation.

June 17, 2024 AI

Event Recap: AI-generated Avatars for sales, AI Technology Seminar Empowers Enterprises Towards Intelligent Upgrades

Event Recap: AI-generated Avatars for sales, AI Technology Seminar Empowers Enterprises Towards Intelligent Upgrades
On June 11, 2024, the AI technology seminar, co-hosted by China Mobile Jiangsu Co., Ltd. Changzhou Branch and DELine Changzhou Ltd., was successfully held at the Incubation Center of the Sino-German Innovation Park in Changzhou. This event aimed to provide enterprises with the latest insights into AI technology applications and explore how AI can facilitate intelligent transformation.

Event Highlights
New Model of Enterprise Intelligence: Introduction to China Mobile’s latest AI service model.
Enhancing Efficiency with Cloud Collaboration: Insights on voice and AI cloud collaboration technologies.
Boosting Sales with AI: Detailed presentation on the AI-Being XiaoIce Digital Human product (AI-generated Avatars) and its sales enhancement cases.
Success Stories
Participants experienced how the (AI-generated Avatars) AI-Being XiaoIce Digital Human led to a 150% increase in sales during furniture live streaming.

January 10, 2024 AI

Tox Marketing Assistant

Explore the cutting-edge Tox Company Chatbot, powered by GPT-4 and RAG technologies. This advanced AI-driven chatbot provides comprehensive information about Tox’s products and services, offering intuitive and intelligent interactions. Experience firsthand how this chatbot seamlessly addresses queries, enhances customer engagement, and represents Tox’s innovative approach to leveraging AI for business communication. Ideal for demonstrating the potential of AI in transforming customer service and information dissemination.

January 3, 2024 AI

AI Tourist Guide for Taicang Gardens

Experience Taicang Gardens like never before with DELine’s AI Tourist Guide, powered by the advanced GPT-3.5 16K Model. Our innovative AI guide enhances tourism with interactive, efficient chatbot services, providing an immersive experience for visitors. Discover the beauty and history of Taicang Gardens through our AI-driven tour, where technology meets tradition. DELine’s AI solutions transform business operations, focusing on efficiency and cost reduction. This AI Tourist Guide is a testament to our commitment to integrating cutting-edge AI in practical, user-friendly applications.

December 11, 2023 AI

[Repost] The best AI chatbots in 2024

Explore the Future of AI Chatbots with DELine’s 2024 Guide. This comprehensive article delves into the top AI chatbots of 2024, analyzing features, strengths, and limitations of each, including alternatives to ChatGPT and other innovative options. It provides detailed comparisons, use-case scenarios, and evaluation criteria to help readers find the ideal chatbot for their needs. Covering a diverse range of AI chatbots from different categories, this guide is a valuable resource for anyone looking to understand the evolving landscape of AI chatbots and their applications in various sectors

FAQ

“How do you ensure the data security when using AI models?”

“We use the Microsoft Azure OpenAI service, which is ensured by the Microsoft Responsible AI program. Data is stored in your own tenant environment, which can be protected by Microsoft Defender”

“How about the chat conversation history?”

“Despite cloud vector stores, we can also deploy long-term memory on premise or on Azure Cloud in your tenant.”

“Is there content filter so that the generation could be kid-friendly?”

“We have a pre-defined content filter feature to filter out hate, sexual, political, or any other content that may harm your users.”

“In which form should I prepare my knowledge base presets?”

“Basically it supports all kinds of text-based content, but structured is better than unstructured so that the embedding understands it better. image can also be supported by OCR feature, such like resume scan and retrieving , we can help you to integrate it.”

“Which system does the AI automation support?”

“Depending on which systems you are currently using, we can investigate and deploy various low-code/zero-code platforms to integrate automation. The popular platforms widely supported are M365, Salesforce, SAP, LinkedIn, and other social media platforms, suitable for marketing.”

Customer results

Selected DELine projects in this area. Client names are withheld; figures come from our project and ticket records.

AI assistant

AI assistants with appointment booking, expanded to an agent platform

AI agents on the platform

Client: A local public organisation in Jiangsu. Name withheld.

Need: The organisation wanted AI assistants that could answer questions and book appointments.

What we did: Two AI assistant roles with calendar booking (40 million tokens a month); in 2025 upgraded to an enterprise agent platform with 20 agents and 10 concurrent video calls, plus integration.

Result: Launched in April 2024, renewed and expanded in July 2025.

Digital human

A 55-inch digital-human kiosk for a telecom operator branch

55-inch

digital-human kiosk

Client: A local branch of a Chinese telecom operator. Name withheld.

Need: The branch wanted an interactive digital human in its customer hall.

What we did: A 55-inch digital-human kiosk with one AI role for a year (web and API access, 20 million tokens a month), installation and data tuning.

Result: Ordered and delivered in July 2024.

Would you like to learn more about our AI Automation services?

You can make an appointment with us for an on-site discussion, or we can come to your company for an on-site inspection, to jointly explore your security needs.