AI Agent Solutions
Transform your business with next-generation AI agents and interactive digital humans.
Automate, engage, and innovate—24/7, multilingual, and always on brand.
What Is an AI Agent?
AI Agents are intelligent, automated assistants powered by advanced natural language processing and machine learning. They can understand, converse, and act—delivering instant support, information, and services to your customers and employees across channels.
- 24/7 customer service and support
- Multilingual, multi-channel (web, WeChat, WhatsApp, phone, etc.)
- Seamless integration with your business systems
- Consistent, on-brand experience every time
Business Benefits of AI Agents
- Reduce operational costs and response times
- Scale support and engagement without extra headcount
- Enhance customer satisfaction and loyalty
- Automate repetitive tasks and workflows
- Gain actionable insights from conversations and data
ROI & Business Impact
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- Cost Savings: Clients have reduced customer service costs by up to 50% by automating routine inquiries and support.
- Increased Efficiency: AI agents handle thousands of interactions simultaneously, reducing average response time from hours to seconds.
- Revenue Growth: Personalized recommendations and 24/7 engagement have boosted conversion rates by 15–30% for e-commerce clients.
- Scalability: Seamlessly handle seasonal spikes or business growth without hiring additional staff.
- Customer Satisfaction: Consistent, instant support has increased CSAT/NPS scores for our clients.
Our real-world projects show that investing in AI agents and digital humans delivers measurable ROI—lower costs, higher revenue, and a better customer experience.
Real-World Use Cases
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Customer Service Chatbot
24/7 support for product inquiries, order tracking, and troubleshooting. Example: AI agent for a global electronics brand, handling 80% of queries automatically.
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HR & Internal Helpdesk
Automate HR Q&A, leave requests, and onboarding. Example: Internal agent for a multinational, reducing HR workload by 60%.
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Digital Receptionist
AI-powered front desk for visitor check-in, meeting scheduling, and information. Example: Smart lobby agent for a Fortune 500 office.
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E-commerce Sales Assistant
Personalized product recommendations and order support. Example: Conversational agent boosting conversion for an online retailer.
Integration & Workflow Automation
- Connect to Anything: Our AI Agents integrate with Microsoft 365, Teams, Outlook, SharePoint, Power Platform, SAP, Salesforce, and any system with an API.
- MCP (Model Context Protocol): Enable secure, dynamic connections to internal and external tools, databases, and business logic.
- Automate Workflows: Trigger approvals, create tickets, update records, send notifications, and orchestrate multi-step business processes.
- RPA & Legacy Integration: Bridge modern AI with legacy systems using RPA and custom connectors.
- Omnichannel: Deploy on web, WeChat, WhatsApp, Teams, phone, and more.
Our agents are not just chatbots—they are workflow engines, business assistants, and integration hubs that drive real results.
Commercial Use Cases & Business Value
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Sales Process Automation
AI agent qualifies leads, schedules meetings, updates CRM, and sends follow-ups. Example: Increased sales team productivity by 40% for a B2B SaaS provider.
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ITSM & Support Automation
Agent creates and manages IT tickets, resets passwords, and provides troubleshooting by connecting to ServiceNow, Jira, or in-house systems.
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HR & Employee Self-Service
Automate leave requests, onboarding, policy Q&A, and document management via Teams or WeChat. Example: Reduced HR workload by 60% for a multinational manufacturer.
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Finance & Expense Automation
Agent collects receipts, submits expense reports, and triggers approvals in SAP/Oracle. Example: Cut reimbursement cycle time by 70% for a global retailer.
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Cross-System Orchestration
AI agent coordinates actions across CRM, ERP, email, and custom APIs for end-to-end process automation.
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Global Customer Engagement
Multilingual agent provides 24/7 support, order tracking, and product recommendations across channels. Example: Boosted NPS and reduced support costs for an e-commerce leader.
Many of our digital human/interactive avatar cases also leverage these agent capabilities for advanced business scenarios—ask us for a demo!
How We Help
- Custom AI agent and digital human design, tailored to your brand and business needs
- Integration with your website, WeChat, WhatsApp, phone, and more
- Multilingual support and localization
- Ongoing optimization, analytics, and support
- Proven track record with leading enterprises and innovative projects
Featured Case Studies & Resources
Digital Receptionist
AI-powered front desk integrated with Microsoft 365 tenant for visitor check-in, meeting scheduling, and information. Example: Smart lobby agent for a Fortune 500 office.
Frequently Asked Questions
- Can AI agents handle multiple languages?
Yes, our solutions support Chinese, English, and other major languages. - Can digital humans be customized for our brand?
Absolutely—appearance, voice, and personality can all be tailored. - What platforms can you integrate with?
We support web, mobile, WeChat, WhatsApp, phone, and more. - How long does it take to deploy?
Most projects go live in 2–6 weeks, depending on complexity.